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Anyone living with substance use disorder knows the struggle all too well: the desire to get clean and sober is always at odds with the urge to use, and the urge to use feels inescapable. However, it’s important to know that breaking the cycle and rebuilding your life is possible. If you’re ready to conquer your addiction, an addiction hotline may be worth considering as a first step.

At Midwood Addiction Treatment, we know a thing or two about starting the road to recovery.

Here, we’ll explore addiction treatment hotlines and what you can expect when you call. We’ll also offer a few suggestions specific to North Carolina so you can find local treatment. If you’re looking for an addiction hotline to connect you with North Carolina’s top substance-use treatment professionals, this guide is for you.

What Is an Addiction Treatment Hotline?

An addiction treatment hotline is a phone service designed to offer immediate assistance, support, and resources to those struggling with substance use disorder. They may be staffed by counselors, volunteers, or addiction treatment specialists trained to offer guidance, answer questions, and help you understand your treatment options.

Are Drug and Alcohol Hotline Numbers Open 24 Hours?

Not all addiction helplines are open 24 hours, but that doesn’t mean you should wait until tomorrow to get help. If you are ready to take the first steps to recovery, the Midwood Addiction Treatment is available 24/7. Call 888-399-7556 to speak to a North Carolina-based addiction specialist.

Are Substance Addiction Hotlines Free?

Though some hotlines may offer paid phone counseling, Midwood Addiction Treatment’s substance abuse helpline is free. When ready, call 888-399-7556 to speak to an addiction treatment professional. They will work with you to determine possible treatment approaches and discuss the next steps.

Are Substance Abuse Helplines Private and Confidential?

Yes, substance abuse helplines are private and confidential. Per HIPAA guidelines, the helpline may not share information about your conversation with third parties without your explicit consent. When you call an addiction hotline, you can feel free to share openly and honestly about your situation.

To speak with a Midwood Addiction Treatment care team member, call 888-399-7556.

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North Carolina-based Addiction Hotline Numbers for Substance Abuse

If you’re a North Carolinian looking for local experts in substance abuse and mental health, try one of these hotline numbers. You will be connected to an expert who can help guide you through the first recovery steps.

Midwood Addiction Treatment Center

Midwood Addiction Treatment Center is a treatment provider in Charlotte, North Carolina, specializing in outpatient programs. This helpline is staffed by addiction specialists trained to assess your needs and review treatment options. When you are ready, they can transfer you to a care coordinator who can guide you through the admissions process.

North Carolina 24/7 Crisis Hotline

If you are experiencing an acute mental health crisis that threatens your health or safety or that of another person, consider calling the National Alliance on Mental Illness (NAMI) 24/7 crisis hotline. This hotline is staffed by compassionate volunteers who can listen, offer support, and connect you with mental health resources in your area.

National Substance Use Helpline

The Substance Abuse and Mental Health Services Administration (SAMHSA) runs a 24/7/365 helpline that can connect you with help for mental health and substance abuse issues.

HopeLine NC

HopeLine NC is a 501C3 nonprofit organization that operates a mental health hotline in North Carolina. HopeLine is staffed by trained volunteers who seek to provide a nonjudgmental space to share your feelings and experiences. They may be able to connect you with mental health resources near you.

What Questions Do Drug and Alcohol Helplines Ask?

Knowing what to expect when you call an addiction helpline can be helpful. Generally, the support staff will likely want to know about the nature and severity of your addiction, your living situation and support system, and any other mental or physical health issues you may be experiencing. Here are some examples of questions you might be asked when you call a treatment helpline:

  • What substances are you currently using? The substance or substances you are using (e.g., alcohol, opiates, methamphetamine) can influence the course of treatment. For example, some substances may require medical detoxification or be associated with secondary health or psychiatric issues.
  • Describe your current situation: The treatment helpline may want to know about the nature and circumstances of your call. For example, there may be a life event, legal complication, or specific health concern that has prompted you to seek help or information about addiction treatment.
  • How long have you been using? Have you sought treatment before? You may be asked about your history of substance abuse and treatment. This can help the treatment specialist build a comprehensive patient profile and start building an appropriate treatment plan.
  • Are you in any immediate danger or having health issues? If you are experiencing anything that may require immediate attention by medical or safety personnel, it’s important to disclose it to the addiction helpline specialist.

  • What is your age and location? Age can influence the types of services and treatment available, and location is necessary to help you find or access a treatment facility in your area.
  • What is your support system like? You may be asked about your support system. This may consist of family and friends, neighbors, or members of any community you are a part of.
  • Do you have a stable living situation? Treatment options vary depending on whether you have stable housing with people who can support your recovery. If you do not, the addiction specialist may be able to help you find a place to stay while you get clean.
  • Are you employed/in school? If you are working or pursuing your education, the treatment coordinator may recommend a program that allows you to maintain your daily responsibilities while attending treatment.
  • Are there any co-occurring mental health issues? Sobriety and mental health go hand-in-hand, and a dual diagnosis can mean your treatment looks different from your peers. Talk to your addiction specialist about any mental health symptoms you are experiencing, whether you have been diagnosed or not.

Can I Call an Addiction Help Line Number on Behalf of a Loved One?

Yes, addiction helplines are a resource for anyone who is experiencing the effects of addiction. As the family member, friend, or partner of an addict, you can help by calling on their behalf. Midwood Addiction Treatment often works closely with the family members of patients to provide support, education, and guidance on how to best assist their loved one through the recovery process.

If your loved one is struggling with addiction and ready to get clean, call 888-399-7556 or reach out online.

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What Substances Can a Hotline Number Help With?

No matter what kind of substance use issue you are struggling with, an addiction hotline can help. At Midwood, we have helped people recover from addictions to substances, including:

  • Alcohol
  • Cocaine and crack
  • Methamphetamine
  • Heroin, fentanyl, and prescription opioids
  • Benzodiazepines

Can You Go Into Treatment Without Insurance?

Yes, there are treatment options for those who do not have insurance. Some inpatient and outpatient rehab facilities are funded by the state of North Carolina, as well as some that religious organizations operate.

Self-pay may also be an option, and reputable rehab facilities often work with you to create a payment plan or sliding scale fee based on your financial situation.

You might also consider connecting with social services for help enrolling in Medicaid or Medicare. Many find support groups like AA and NA to be helpful resources.

Addiction Treatment Specialist in North Carolina

Midwood Addiction Treatment is a state-of-the-art center specializing in outpatient mental health and addiction care. Our care team consists of doctors, counselors, and peer support specialists dedicated to helping North Carolinians get clean and thrive.

Addiction and Mental Health Statistics in North Carolina

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